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Country: 22.214.171.124, North America, US
City: -77.6321 Virginia, United States
This is the most horrible product! This does absolutely nothing and they charge you an arm and a leg for it. You should just take your money and throw it out the window. This is a big scam.
Purchased a Nest 1st gen thermostat to connect to my new HVAC system. The thermostat worked well for a few months, then a blue vertical line appeared on the display. After much time on hold I finally spoke to a customer service rep who had me box it up and return the thermostat and base, at Nest's expense, for a replacement. After installing the replacement thermostat, it worked well for a short time, then stopped activating the heater. I again contacted Nest and spent about 1.5 hours on the phone to then begin trouble shooting the thermostat. After switching wires and running the unit in reverse (cooling =heat), a determination was reached that the unit was defective. I again returned the unit for a replacement, again at Nest's expense, and again installed a replacement thermostat. The third replacement lasted less than three weeks before again not activating the HVAC unit. I again wasted about 1.5 hours on hold trying to reach customer service, again had to begin troubleshooting the system w/a customer service rep, and finally after almost 3 hours on the phone I was told my HVAC was incompatible w/the Nest Thermostat and I could return it for a full refund. I was also told Nest could not locate my original order (I purchased the Nest Thermostat directly from Nest) and I would have to send in the unit with base to be mailed a check for the refund amount and that a rep. would contact me when they received the 3rd defective unit. Almost a week after tracking showed the thermostat's arrival at Nest headquarters and receiving no contact from Nest, I called them and after about 45+ minutes on the phone I was told that it would be about four weeks before I received my refund. The representative stated a refund is the same as a rebate and would take the same amount of time as a rebate. I am unhappy with the Nest product and even more dissatisfied with their customer service. Prior to the second unit becoming defective I ordered a Nest Protect and promptly cancelled that order when I found my ordeal with Nest continuing. I would recommend not doing business with Nest for any products. I have spent a total of at least 5 hours of frustrating time on the phone and still am waiting for my refund.